When was the last time something truly frightened you? Whatever it was, we’ll bet it didn’t have anything to do with customer service (unless your experience was truly awful). But did you ever hear of a company whose attitude towards customers was so good, it actually made them nervous? Maybe it’s time that you did.
Customer service that gives you goosebumps
With one customer, Burton paid them a visit and provided detailed redesign recommendations. We then offered to implement those changes at no extra charge. This made the customer’s management team a little nervous. They were skeptical about WHY we would do this. They worried it was part of a plot to raise our prices later on.
But it was nothing of the sort. We managed to convince the customer to accept our recommendations because the only goal behind them was to make their product simpler to build at a lower cost to them.
Having no agenda frightens some people
Some people are scared off by Burton’s lack of a self-oriented agenda. But that’s what sets us apart. We think it’s sad that companies are more concerned with quarterly profits or staying locked into production windows than they are with helping their customers. So if you want to see a frightening good plan to develop your products, contact Burton today!